Terms of service
1. Overview
This website is operated by The Room Plug. Throughout the site, the terms “we”, “us” and “our” refer to The Room Plug.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, policies, and notices referenced on this website.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or purchase from us.
2. Online Store Terms
By using this website, you confirm that you are legally allowed to enter into a purchase agreement or that you have permission from a parent or legal guardian where required.
You may not use our products or website for any illegal or unauthorised purpose. You may also not violate any applicable laws when using our website or services.
Any breach of these Terms may result in your access to our website or services being restricted or terminated.
3. Products and Services
The Room Plug sells modern lifestyle products, including but not limited to tech accessories, gadgets, candles, diffusers, perfumes, fragrance products, room accessories, and space-enhancing products.
We do our best to display product details, colours, images, pricing, and descriptions as accurately as possible. However, we cannot guarantee that your device screen will display colours or product appearances exactly as they appear in person.
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction at our discretion.
4. Product Availability
All products are subject to availability.
We reserve the right to discontinue any product at any time without notice. We may also limit product quantities available for purchase.
If an item becomes unavailable after your order has been placed, we will contact you to arrange a replacement, store credit, or refund where applicable.
5. Pricing and Payment
All prices displayed on our website are listed in South African Rand unless otherwise stated.
We reserve the right to change product prices at any time without notice. Price changes will not affect orders that have already been confirmed and paid for.
Payment must be completed before an order is processed. Orders will only be fulfilled once payment has been successfully received.
6. Order Acceptance
After placing an order, you may receive an order confirmation email. This does not automatically mean that your order has been accepted.
We reserve the right to refuse, cancel, or limit any order where we suspect fraud, incorrect pricing, stock issues, payment issues, or misuse of the website.
If your order is cancelled after payment has been made, we will process a refund where applicable.
7. Delivery and Shipping
We aim to process and deliver orders within the estimated delivery timelines provided at checkout or on our website.
Delivery times are estimates and may be affected by courier delays, supplier delays, public holidays, incorrect delivery details, high order volumes, or circumstances beyond our control.
The customer is responsible for providing accurate delivery details. We are not responsible for failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Returns and Refunds
Returns are only valid within 7 days of receiving your order.
To qualify for a return, the item must be unused, in the same condition received, and in its original packaging with all accessories, labels, manuals, and included parts where applicable.
Certain items may not be eligible for return for hygiene or safety reasons, including opened or used perfumes, candles, diffusers, room sprays, fragrance oils, personal care items, and in-ear devices such as earbuds, unless the item is faulty.
Refunds are subject to inspection and approval once the returned item has been received.
For full details, please refer to our Return & Refund Policy.
9. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible with your order number, a description of the issue, and clear photos or videos of the item and packaging.
Once reviewed, we may offer a repair, replacement, refund, or store credit depending on the situation and applicable law.
10. Customer Information
You agree to provide accurate, current, and complete information when placing an order.
This includes your name, contact number, email address, billing information, and delivery address.
We are not responsible for delays, failed deliveries, or order issues caused by incorrect information supplied by the customer.
11. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
We take reasonable steps to protect your personal information and use it only for purposes related to processing orders, providing customer service, improving our store, and complying with legal obligations.
12. Third-Party Services and Links
Our website may contain links to third-party websites, payment providers, courier services, apps, or other external services.
We are not responsible for the content, accuracy, policies, or practices of third-party websites or service providers.
You should review the terms and policies of any third-party service before using it.
13. Errors and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or delivery times.
We reserve the right to correct any errors, inaccuracies, or omissions and to update or cancel orders if any information is inaccurate, even after an order has been submitted.
14. Promotions and Discount Codes
Promotions, discounts, and coupon codes may be subject to specific terms and conditions.
We reserve the right to cancel, modify, or withdraw any promotion at any time without prior notice.
Discount codes may not be exchanged for cash and may not be applied retroactively to previous purchases unless stated otherwise.
15. Prohibited Uses
You may not use our website or products:
- For any unlawful purpose
- To violate any laws or regulations
- To infringe on our intellectual property or the rights of others
- To submit false or misleading information
- To upload viruses, malware, or harmful code
- To collect or track personal information of others
- To interfere with the security or operation of the website
- To commit fraud or abuse our services
We reserve the right to terminate your access to our website or services for violating these prohibited uses.
16. Intellectual Property
All content on this website, including logos, images, graphics, text, product descriptions, layout, branding, and design elements, belongs to The Room Plug or is used with permission.
You may not copy, reproduce, distribute, modify, or use our content without our written permission.
17. Limitation of Liability
To the fullest extent permitted by law, The Room Plug will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
Nothing in these Terms limits any rights you may have under applicable South African consumer protection laws.
18. Indemnification
You agree to indemnify and hold harmless The Room Plug, its owners, employees, partners, suppliers, and service providers from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
19. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.
It is your responsibility to check this page periodically for changes.
Your continued use of our website after changes are posted means that you accept those changes.
20. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any disputes relating to these Terms, your use of the website, or purchases made from The Room Plug will be handled in accordance with applicable South African law.
21. Contact Information
For questions about these Terms of Service, please contact us:
The Room Plug
Website: theroomplug.co.za
Email: info@theroomplug.co.za