Shipping policy

1. Overview

Thank you for shopping with The Room Plug.

We aim to process and deliver your order as quickly and safely as possible. This Shipping Policy explains how order processing, delivery, shipping fees, and delivery-related issues are handled.

2. Order Processing

Orders are processed after payment has been successfully received.

Our usual order processing time is 1–3 business days, excluding weekends and public holidays.

Some products may be fulfilled based on stock or supplier availability. Where applicable, delivery may take 2–10 business days after order processing.

During busy periods, promotions, product launches, supplier delays, or high order volumes, processing and delivery times may be slightly longer.

3. Delivery Areas

We currently deliver within South Africa.

Delivery availability may depend on courier service coverage in your area. Some regional, outlying, or remote areas may take longer to deliver.

4. Delivery Timeframes

Delivery timeframes may vary depending on product availability, supplier availability, courier timelines, and your delivery location.

Estimated delivery times are:

  • In-stock items: 2–5 business days after processing
  • Items subject to stock or supplier availability: 2–10 business days after processing
  • Regional or outlying areas: Delivery may take longer depending on courier coverage

Please note that delivery times are estimates and may be affected by stock availability, supplier delays, courier delays, incorrect delivery details, public holidays, high order volumes, weather conditions, or circumstances beyond our control.

5. Shipping Fees

Shipping fees are calculated and displayed at checkout before payment is completed.

Shipping fees may vary depending on:

  • Delivery location
  • Order size or weight
  • Courier rates
  • Promotional shipping offers

Any free shipping promotions will be subject to the terms displayed on our website at the time.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery details at checkout.

Please ensure your delivery address, contact number, and email address are correct before submitting your order.

The Room Plug will not be responsible for delivery delays, failed deliveries, or additional courier charges caused by incorrect or incomplete delivery information provided by the customer.

7. Failed Deliveries

If a courier is unable to deliver your order due to an incorrect address, unavailable recipient, or failure to respond to delivery attempts, the order may be returned to us.

If the order needs to be resent, the customer may be responsible for any additional delivery fees.

8. Order Tracking

Where available, tracking details will be provided once your order has been dispatched.

Tracking updates are controlled by the courier and may take some time to reflect after dispatch.

9. Damaged or Missing Items

Please inspect your order as soon as it is delivered.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with:

  • Your order number
  • Clear photos or videos of the parcel, packaging, and item
  • A short description of the issue

We will review the matter and assist with the next steps.

10. Lost or Delayed Parcels

Once an order has been handed over to the courier, delivery times may be affected by courier operations.

If your parcel appears delayed or lost, please contact us and we will assist in following up with the courier where possible.

Please note that while we will assist where possible, delays caused by courier operations, supplier availability, public holidays, or circumstances beyond our control may affect delivery timeframes.

11. Collection Option

If collection becomes available, collection details and instructions will be provided on our website or during checkout.

Orders may only be collected once confirmation has been provided.

12. International Shipping

At this stage, The Room Plug does not offer international shipping unless otherwise stated on our website.

13. Contact Us

For shipping-related questions, please contact us:

The Room Plug
Website: theroomplug.co.za
Email: info@theroomplug.co.za